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Administrative Assistant/Front Desk
Job Description
Purpose:
This job description emphasizes the Administrative Assistant’s duties in supporting the Operations Department.
Nature of Position:
Serves as assistant to the organization’s operations director. Reports directly to the Operations Director and is responsible for the front entrance area of the building
Relationship to Other Staff:
Reports to the Operations Director. Does not directly supervise other staff.
Position Duties:
Program Support (30%)
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Greets/welcomes members
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Enters attendance into database
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Enters new member data into database as needed
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Organizes, stocks and cleans program spaces as needed, daily
Administrative (70%)
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Provides administrative support to the Director of Operations
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Answers phone and answers simple enquiries, or forwards call to appropriate staff
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Opens mail in presence of DO and signs mail log
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Coordinates donor database, including all gift entry, reconciliation to Quickbooks, collecting essential donor data, entering new donors, tracking event registration and attendance.
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Prepares donor thank you letters for DO approval and signature
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Obtains quotes on supplies as needed.
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Prepares supply order to online purchasing sites
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Prepares mailings (stuffing envelopes, labeling, stamping, etc.) and makes post office deliveries
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Greets and checks in all volunteers
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Receives in-kind gifts and completes in-kind form receipt with donor, making a copy for our records
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Greets all other guests and directs to appropriate contact.
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All other duties as assigned
Qualifications
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Ability to serve individuals of all backgrounds and demographics with empathy and dignity
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Excellent written and verbal communication skills
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Able to lift 20 lbs
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Strong organizational and time management skills
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Professional phone and email etiquette
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Discretion and confidentiality
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Willingness to step in to support in any area needed
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Flexibility and adaptability
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Reliable transportation
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Ability to be a positive role model
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